Terms and Conditions

Our mission is to provide the best our State of Malacca can offer. Our site is built specifically to guide tourists not only to find a proper accommodation for their vacation, but to experience the food and attraction found nowhere else. Founded by the people born and bred right here in Malacca, we adhere to the following good practices to enrich your experiences.

• We care about you and we are constantly working on updating contents to suit our visitors better.
• We strive for a platform that facilitates bookings the simplest way possible.
• We are striving to provide additional services to facilitate your stay.
• We show you reviews of customers who actually stayed at the premises.

These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email, or by telephone. By accessing, browsing, and using our (mobile) website or any of our applications through whatever platform (hereafter collectively referred to as the “Platform”) and/or by completing a reservation, you acknowledge and agree to have read, understood, and agreed to the terms and conditions set out below (including the privacy statement).

These pages, the content, and infrastructure of these pages and the online reservation service (including the facilitation of payment service) provided by us on these pages and through the website are owned, operated, and provided by Wynns Bed and Travels and are provided for your personal, non-commercial (B2C) use only.

” Wynns Bed and Travels,” “us,” “we,” or “our” means Wynns Bed and Travels, a local business under the laws of the Malacca, Malaysia.

“Platform” means the (mobile) website on which the Trip Service is made available owned, controlled, managed, maintained, and/or hosted by Wynns Bed and Travels.

“Trip Provider” means the professional provider of accommodations (e.g. hotel, motel, apartment, bed & breakfast), attractions (e.g. (theme) parks, museums, sightseeing tours), transportation provider (e.g. car rentals, cruises, rail, airport rides, bus tours, transfers), tour operators, travel insurances, and any other travel or related product or service as from time to time available for Trip Reservation on the Platform (whether B2B or B2C).

“Trip Service” means the online purchase, order, (facilitated) payment, or reservation service as offered or enabled by Wynns Bed and Travels.

“Trip Reservation” means the order, purchase, payment, booking, or reservation of a Trip.

Through the Platform, we (Wynns Bed and Travels) provide an online platform through which Trip Providers (as well as Wynns Bed and Travels)—in their professional conduct of business (i.e. B2C or B2B)—can advertise, market, sell, promote, and/or offer (as applicable) their products and service for order, purchase, reservation, hire, and through which relevant visitors of the Platform can discover, search, compare, and make an order, reservation, purchase, or payment (i.e. the Trip Service).

By using or utilizing the Trip Service (e.g. by making a Trip Reservation through the Trip Service), you enter into a direct (legally binding) contractual relationship with the Trip Provider with which you make a reservation or purchase a product or service (as applicable). From the point at which you make your Trip Reservation, we act as an intermediary between you and the Trip Provider (or with Wynns Bed and Travels for services in our name), transmitting the relevant details of your Trip Reservation to the relevant Trip Provider(s) and sending you a confirmation email for and on behalf of the Trip Provider. Wynns Bed and Travels does not (re)sell, rent out, offer any (travel) product or service unless stated in the product page.

When rendering our Trip Service, the information that we disclose is based on the information provided to us by Trip Providers. As we would prefer to provide a unified experience to our visitors, all information provided by Trip Providers will be reviewed to the best of our extent before listings are updated by our In-House-Developer.

Although we will use reasonable skill and care in performing our Trip Service, we will not verify if, and cannot guarantee that all information is accurate, complete, or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade, or maintenance of our Platform or otherwise), inaccurate, misleading, or untrue information or non-delivery of information.

Our Trip Service is made available for personal and non-commercial use only. Therefore, you are not allowed to resell, deep link, use, copy, monitor (e.g. spider, scrape), display, download, or reproduce any content or information, software, reservations, tickets, products, or services available on our Platform for any commercial or competitive activity or purpose.

The prices as offered by the Trip Providers on our Platform are highly competitive. All prices for your Trip are displayed including SST/tourism tax and all other taxes (subject to change of such taxes) and fees, unless stated differently on our Platform or the confirmation email/ticket. Applicable fees and taxes (including SST/tourist tax) may be charged by the Trip Provider in the event of a no-show or cancellation.

Sometimes cheaper rates are available on our Platform for a specific stay, product, or service, however, these rates made available by Trip Providers may carry special restrictions and conditions, for example non-cancellable and non-refundable. Check the relevant product, service, and reservation conditions and details thoroughly for any such conditions prior to making your reservation.Obvious errors and mistakes (including misprints) are not binding.All special offers and promotions are marked as such. If they are not labelled as such, you cannot derive any rights in the event of obvious errors or mistakes.

Unless indicated otherwise, our service is free of charge for consumers because, unlike many other parties, we will not charge you for our Trip Service or add any additional (reservation) fees to the rate. You will pay the Trip Provider the relevant amount as indicated in the Trip Reservation (plus—insofar not included in the price—relevant applicable taxes, levies, and fees (if applicable)).

Only Trip Providers which have a commercial relationship with Wynns Bed and Travels (through an agreement) will be made available on Platform (for their B2B and/or B2C promotion of their product). Wynns Bed and Travels is not an open platform (like Amazon or eBay) where end users can make their product available (no C2C platform); Wynns Bed and Travels does not allow non-professional parties to offer or sell their products on or through Wynns Bed and Travels.

By making a Trip Reservation with a Trip Provider, you accept and agree to the relevant cancellation and no-show policy of that Trip Provider, and to any additional (delivery) terms and conditions of the Trip Provider that may apply to your Trip (including the fine print of the Trip Provider made available on our Platform and the relevant house rules of the Trip Provider), including for services rendered and/or products offered by the Trip Provider. The relevant (delivery/purchase/use/carrier) terms and conditions of the Trip Provider can be obtained with the relevant Trip Provider. The general cancellation and no-show policy of each Trip Provider is made available on our Platform on the Trip Provider information pages, during the reservation procedure and in the confirmation email or ticket (if applicable). Note that certain rates, fees, or special offers are not eligible for cancellation, refund, or change. Applicable city/tourist tax may still be charged by the Trip Provider in the event of a no-show or charged cancellation. Check the (reservation) details of your product or service of choice thoroughly for any such conditions prior to making your reservation. Cancellation and prepayment policies may vary per segment, product, or service of each Trip. Carefully read The Fine Print (below the Trip types or at the bottom of each Trip Provider page on our Platform) and important information in your reservation confirmation for additional policies as may be applied by the Trip Provider (e.g. in respect of age requirement, security deposit, non-cancellation/additional supplements for group bookings, extra beds/no free breakfast, pets/cards accepted). Late payment, wrong bank, debit or credit card details, invalid credit/debit cards or insufficient funds are for your own risk and account, and you will not be entitled to any refund of any (non-refundable) prepaid amount unless the Trip Provider agrees or allows otherwise under its (pre)payment and cancellation policy.

If you want to review, adjust, or cancel your Trip Reservation, revert to the confirmation email and follow the instructions therein. Note that you may be charged for your cancellation in accordance with the Trip Provider’s cancellation and no-show policy. We recommend that you read the cancellation, and no-show policy of the accommodation provider carefully prior to making your reservation.

If you have a late or delayed arrival on the check-in date or only arrive the next day, make sure to (timely/promptly) communicate this with the Trip Provider so they know when to expect you to avoid cancellation of your Trip (Reservation) or charge of the no-show fee. Our customer service department can help you if needed with informing the Trip Provider. Wynns Bed and Travels does not accept any liability or responsibility for the consequences of your delayed arrival or any cancellation or charged no-show fee by Trip Provider.

Only customers who have stayed at the Accommodation will be invited by Wynns Bed and Travels to comment on their stay at the relevant accommodations and to provide a score for certain aspects of their stay or may receive a rating request during their stay or may receive a rating request during their stay. The completed guest review (including submitted rating during your stay) may be (a) uploaded onto the relevant Trip Provider’s information page on our Platform for the sole purpose of informing (future) customers of your opinion of the service (level) and quality of the Trip Provider, and (b) (wholly or partly) used and placed by Wynns Bed and Travels at its sole discretion (e.g. for marketing, promotion, or improvement of our service) on our Platform or such social media platforms, newsletters, special promotions, apps, or other channels owned, hosted, used, or controlled by Wynns Bed and Travels and our business partners. In order to offer and maintain recent (and therefore relevant) reviews, reviews can only be submitted within a limited period of time (28 days) after a stay. We reserve the right to adjust, refuse, or remove reviews at our sole discretion insofar it violates our review policy. Wynns Bed and Travels undertakes to use its best efforts to monitor and remove reviews that include obscenities or the mention of an individual’s name or reference to stolen goods.

Wynns Bed and Travels will not accept reviews which include
• Profanity, sexually explicit, hate speech, discriminatory, threats, violence
• Mention of full names, personal attack towards the staff
• Promoting illegal activities (e.g. drugs, prostitution)
• Sites, emails, and addresses, phone numbers, credit card details
• Politically sensitive comments

Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we will only be liable for direct damages actually suffered, paid, or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the Trip Reservation confirmation email (whether for one event or series of connected events).

By providing photos/images to our system (for instance in addition to a review) you certify, warrant and agree that you own the copyright to the photos/images and that you agree that Wynns Bed and Travels may use the provided photos/images on its (mobile) website, and in (online/offline) promotional materials and publications and as Wynns Bed and Travels at its discretion sees fit. You are granting Wynns Bed and Travels a non-exclusive, worldwide, irrevocable, unconditional, perpetual right and license to use, reproduce, display, have reproduced, distribute, sublicense, communicate and make available the photos/images as Wynns Bed and Travels at its discretion sees fit. By providing these photos/images the person uploading the picture(s) accepts full legal and moral responsibility of any and all legal claims that are made by any third parties (including, but not limited to, property owners) due to Wynns Bed and Travels publishing and using these photos/images. Wynns Bed and Travels does not own or endorse the photos/images that are uploaded. The truthfulness, validity and right to use of all photos/images is assumed by the person who provided the photo, and is not the responsibility of Wynns Bed and Travels. Wynns Bed and Travels disclaims all responsibility and liability for the pictures posted. The person who provided the photo warrants that the photos/images shall not contain any viruses, Trojan horses or infected files and shall not contain any pornographic, illegal, obscene, insulting, objectionable or inappropriate material and does not infringe any third party (intellectual property right, copyright or privacy) rights. Any photo/image that does not meet the aforesaid criteria will not be posted and/or can be removed/deleted by Wynns Bed and Travels at any time and without prior notice.

Unless stated otherwise, the software required for our services or available at or used by our Platform and the intellectual property rights (including the copyrights) of the contents and information of and material on our Platform are owned by Wynns Bed and Travels, its Trip Providers or providers.

Wynns Bed and Travels exclusively retains ownership of all rights, title and interest in and to (all intellectual property rights of) (the look and feel (including infrastructure) of) the Platform on which the service is made available (including the guest reviews and translated content) and you are not entitled to copy, scrape, (hyper-/deep)link to, publish, promote, market, integrate, utilize, combine or otherwise use the content (including any translations thereof and the guest reviews) or our brand without our express written permission. To the extent that you would (wholly or partly) use or combine our (translated) content (including guest reviews) or would otherwise own any intellectual property rights in the Platform or any (translated) content or guest reviews, you hereby assign, transfer and set over all such intellectual property rights to Wynns Bed and Travels. Any unlawful use or any of the aforementioned actions or behaviour will constitute a material infringement of our intellectual property rights (including copyright and database right).